Terms of use

This is a plain-language summary of the terms on which we offer PlanRhythm. It is written to be understood rather than to be exhaustive, and it is not legal advice. Take your own advice before you rely on it for your practice.

1. Who these terms are between

"We" and "us" mean PlanRhythm, practice software built and operated in India. "You" means the practice that opens an account, and every person who signs in under it. These terms cover this website, planrhythm.com, and the product itself.

PlanRhythm is offered primarily to practices in the United States, Canada, the Gulf, Europe including the UK, and Australia and New Zealand, with India also supported. We have one contracting entity and it is in India. Wherever your practice is, your agreement is with that entity — we have not set up local companies and we are not going to pretend we have. Section 13 sets out what that means for governing law.

By using the site or the product you accept them. If you sign a separate written agreement with us, that agreement takes precedence wherever the two disagree.

2. PlanRhythm is early, and we say so

The product is in its pilot stage. Features are being added, some are being reworked, and the about page keeps an honest list of what is not built. Assume anything not on the product page does not exist yet.

In practice that means: we may change how something works, and we will tell you before a change removes or moves data you rely on. We will not delete a practice's records to make a change simpler.

3. Who may use it

• You must be 18 or over.
• You must be a dietitian, nutritionist or a member of their practice staff, holding whatever qualification, registration or licence your profession requires where you practise. We do not verify credentials, and an account with us is not a credential.
• The product is offered to practices in the United States, Canada, the Gulf, Europe including the UK, Australia and New Zealand, and India — from a solo practitioner up to around twenty practitioners. If you are somewhere else, ask us; we would rather answer than have you find out after signing up.
• You are responsible for complying with the law that governs your own practice — professional, health, advertising and consumer law included. We cannot advise you on it.
• A client uses the app only when a practice invites her. She signs in with a one-time code and her account belongs to the relationship with her dietitian, not to us.

4. Your account and your practice

• Keep your details accurate, including the email address we send invoices and important notices to.
• Sign-ins are personal. Do not share a login. If you need another person in the system, add them as staff — the owner controls roles, and staff see only the clients assigned to them.
• You are responsible for what people signed in under your account do, including your staff.
• Tell us promptly if you think an account has been used by someone who should not have it.
• You must have the right to put a client's information into the system. That means obtaining her consent, giving her your own privacy notice, and honouring her requests about her record. Our privacy notice explains why that responsibility sits with you and not with us.
• Use the messaging and notification features for the care relationship, not for bulk marketing.

5. Not a medical device, and not clinical advice

This section matters more than the rest, so it is written flat.

• PlanRhythm records, organises and delivers what you and your client put into it. That is the whole of what it does.
• It does not diagnose, screen, triage, prescribe or recommend. It does not decide a calorie target, generate a plan for you, or judge whether a plan is clinically appropriate. A plan in PlanRhythm is a plan you wrote.
• It produces no adherence score, no grade, no streak and no red-or-green verdict on a client. A day with nothing recorded is shown as not recorded. Charts show what was logged, in neutral ink, and mean nothing on their own.
• It raises no clinical alert. It sets no threshold, sends no warning about a reading, and will not tell you that a client needs attention. If something in a record matters, you find it because you looked.
• We do not offer PlanRhythm as a medical device and it is not one. We claim no clearance, approval, exemption or classification from any regulator, in any country, and you should not read one into anything we say. Do not use it as a diagnostic or monitoring device. Using it as one is outside what we offer, and outside these terms.
• The practitioner remains responsible for every clinical decision — the assessment, the plan, the portion, the substitution, the referral and the follow-up — and for whether that decision is safe for that client. Software cannot carry that responsibility. Ours does not pretend to, does not share it, and does not reduce it. Nothing the product displays, stores or fails to display changes who is accountable for the care.
• Nothing in PlanRhythm is an emergency channel. It is not monitored around the clock, messages may not be read for days, and a message may not arrive at all. A client with an urgent medical problem should contact a doctor or emergency services, not send a message in an app. Tell your clients that in your own words as well.

6. Acceptable use

Do not:

• Put in data you have no right to hold, or use someone else's client list.
• Upload anything unlawful, or content that infringes another person's rights.
• Resell, sublicense or share access with a practice that is not yours.
• Probe, scrape, reverse-engineer, or try to reach records belonging to another practice.
• Load the system by automated means beyond ordinary use, or interfere with anyone else's.
• Offer advice through the product that you are not qualified to give.

If you find a security flaw, tell us at [email protected] before you tell anyone else. We will not treat a good-faith report as a breach of these terms.

7. Your records stay yours

Your practice's data — clients, plans, check-ins, notes, payments — belongs to your practice. We claim no ownership of it and no licence to it beyond what is needed to run the product for you and to keep it backed up and secure. You can ask for an export at any time while your account is open, and for 60 days after you close it.

8. Availability

We want the product up whenever you need it, and during the pilot we do not offer an uptime guarantee or service credits. No maintenance window is quiet in every timezone, so we aim for the hours of least use and tell you in advance when a window is likely to be noticed.

PlanRhythm runs on Microsoft Azure. Your practice's data is held in the Azure region for your market, chosen when your account is set up, and it does not move between regions. The privacy notice names the regions and sets out how the data is protected.

A client's app keeps working without a network and syncs when the connection returns. That is real, and it has a limit worth knowing: a device that never comes back online never syncs, and entries sitting on a lost phone are lost with it.

9. Fees and taxes

• You pay per client, per month, in US dollars: $10 for each active client and $3 for each archived client. The pricing page shows the same figures.
• An active client is one with a live plan or an open package. An archived client is one you have switched off — her record stays readable, and she costs less to keep than to lose. There is no charge per practitioner login, no plan to choose, and no part of the product priced separately.
• Prices are before tax. VAT, sales tax or the local equivalent is added at the applicable rate where we are required to charge it, and you get a proper tax invoice each month. Give us your VAT number or local tax registration at signup and it goes on the invoice.
• Billing is monthly and month to month. Each month's invoice reflects the clients on your account that month. Cancel before your next billing date and there is nothing more to pay — no notice period and no exit fee.
• If we change these prices, the new price applies to you from your next billing date and we will tell you at least 30 days before it takes effect.
• If a payment fails we will tell you and give you a reasonable chance to fix it before anything is suspended.

Money between you and your client

Client packages and payments — card payments, and in India a static UPI QR and a UTR reference — are a record of what your client paid you. The money moves directly between her and your bank or your own payment provider. We do not hold it, route it, or act as a payment intermediary for it, and marking a payment as received is your decision to make.

10. Suspension and closing an account

You can close your account whenever you like. We can suspend or close one if fees stay unpaid after we have asked, if the account is being used in a way that breaks section 6, or if the law requires it. Except where a serious misuse or a legal obligation makes it impossible, we will warn you first and give you a chance to put it right.

After an account closes we keep the data for 60 days so you can export it, then delete it within a further 30 days, as described in the privacy notice. Ask us to delete it sooner and we will. If we ever discontinue PlanRhythm altogether, you get at least 90 days' notice and a full export.

11. Limits on our liability

We provide the product with reasonable skill and care. We do not promise it will be uninterrupted or error-free, and during the pilot we make no warranty beyond what the law implies and does not permit us to exclude — Indian law, and the law where you practise where that law applies to you regardless of what this agreement says.

We are not liable for indirect or consequential loss, or for lost profits, lost business or loss of goodwill. We are not liable for clinical decisions — those are yours — or for what a client does with a plan.

Where we are liable, our total liability across all claims in any twelve-month period is limited to the fees you paid us in that period. Nothing here limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by our negligence.

12. Changes to these terms

When these terms change we update the date at the top. If a change materially affects your rights or what you pay, we will email the account owner at least 30 days before it applies, and continuing to use the product after that means you accept it. If you do not, cancel before it takes effect.

13. Governing law

These terms are governed by the laws of India, and the courts of India have jurisdiction over any dispute. That is the honest position rather than a comfortable one: we contract from one entity, in India, and we would rather say so than list a governing law for each country and hope you never test it.

What that does not do is take away rights your own law gives you and does not let us sign away. If you are a consumer, or your local consumer, data protection or professional law applies to you whatever this agreement says, it still applies and this section does not override it. A European, UK, Canadian or Australian practice keeps its rights under the privacy law named in our privacy notice, and keeps whatever right it has to raise a matter with its own regulator or its own courts where the law gives it that right.

Where you have a separate written agreement with us, that agreement names the specific court and takes precedence. Before either of us goes to court, please write to us — most things are faster to fix by email.

14. How to contact us

Last updated 10 August 2026.